Vozcopuor IT support outsourcing is a smart way to save money, time, and resources while getting access to high-quality IT services. Whether you need help with software development, cloud computing, cybersecurity, or any other IT-related task, outsourcing can provide you with the best solutions for your business needs.
But how do you choose the right IT support outsourcing company for your project? There are many factors to consider, such as the company’s reputation, expertise, pricing, communication, and customer satisfaction. To help you narrow down your options, we have compiled a list of the top 10 IT support outsourcing companies in 2024, based on their market share, growth, and performance.
Accenture: The Global Leader in IT Services
Accenture is the world’s largest IT services provider, with a revenue of $54.8 billion in 20231. The company offers a wide range of IT services, including consulting, strategy, digital, technology, and operations. Accenture has a global presence, with more than 600,000 employees in over 200 cities across 51 countries2.
Accenture is known for its innovation, quality, and customer satisfaction. The company has won numerous awards and recognitions, such as being ranked as the No. 1 IT service provider by Gartner3, the No. 1 employer of choice by LinkedIn4, and the No. 1 most admired company by Fortune5.
Some of the notable projects that Accenture has delivered include:
- Helping Starbucks transform its IT infrastructure and operations to support its global expansion and digital strategy.
- Developing a cloud-based platform for Disney+ that enables seamless streaming of content across devices and regions.
- Implementing a blockchain solution for Walmart that improves food safety and traceability along the supply chain.
IBM: The Pioneer of IT Outsourcing
IBM is one of the oldest and most respected IT companies in the world, with a history of over 100 years. The company is a leader in IT outsourcing, having pioneered the concept of outsourcing IT functions to third-party providers in the 1980s. IBM offers a comprehensive portfolio of IT services, including cloud, cognitive, security, analytics, and blockchain.
IBM has a strong reputation for its research and innovation, having produced more patents than any other company for 28 consecutive years. The company also invests heavily in education and training, having created the IBM Skills Academy, a global initiative that provides digital skills and certifications to students and professionals.
Some of the notable projects that IBM has delivered include:
- Building a hybrid cloud platform for AT&T that enables the telecom giant to offer new services and improve customer experience.
- Creating a AI-powered chatbot for Bank of America that provides personalized and proactive financial advice to customers.
- Developing a quantum computing network for JPMorgan Chase that enhances the bank’s capabilities in risk management, trading, and portfolio optimization.
Cognizant: The Fastest-Growing IT Outsourcing Company
Cognizant is one of the fastest-growing IT outsourcing companies in the world, with a revenue of $18.2 billion in 2023, a 15% increase from 2022. The company specializes in digital, cloud, and data services, helping clients across various industries to transform their business models and operations. Cognizant has a global workforce of over 300,000 employees, with more than 75% of them based in India.
Cognizant is known for its agility, flexibility, and customer-centricity. The company has a culture of continuous learning and improvement, having launched the Cognizant Academy, a digital platform that provides online courses and certifications to its employees and clients. The company also has a high customer retention rate, with more than 90% of its revenue coming from repeat business.
Some of the notable projects that Cognizant has delivered include:
- Designing and developing a digital platform for Lloyds Banking Group that simplifies and streamlines the mortgage application process for customers and brokers.
- Creating a cloud-based solution for Philips that enables remote monitoring and management of medical devices and data.
- Building a data lake for AstraZeneca that integrates and analyzes data from multiple sources to accelerate drug discovery and development.
Infosys: The IT Outsourcing Company with the Highest Customer Satisfaction
Infosys is one of the leading IT outsourcing companies in the world, with a revenue of $15.6 billion in 2023, a 10% increase from 2022. The company provides end-to-end IT services, including consulting, digital, engineering, and business process outsourcing. Infosys has a global presence, with over 250,000 employees in more than 50 countries.
Infosys is known for its customer satisfaction, quality, and social responsibility. The company has achieved the highest score in customer satisfaction among IT service providers, according to the 2023 IT Outsourcing Study by Whitelane Research. The company also has a strong focus on quality, having attained the highest level of CMMI (Capability Maturity Model Integration) certification. Moreover, the company is committed to social and environmental causes, having invested over $200 million in its corporate social responsibility initiatives.
Some of the notable projects that Infosys has delivered include:
- Developing a digital platform for Vanguard that enhances the retirement planning and investing experience for millions of customers.
- Implementing a cloud-native solution for Siemens that improves the performance and scalability of its smart infrastructure solutions.
- Creating a AI-powered chatbot for HDFC Bank that provides 24/7 customer service and support.
Wipro: The IT Outsourcing Company with the Most Diverse Services
Wipro is one of the most diverse IT outsourcing companies in the world, offering a range of services across various domains, such as cloud, cybersecurity, analytics, IoT, blockchain, and robotics. The company has a revenue of $9.8 billion in 2023, a 9% increase from 2022. The company has a global footprint, with over 200,000 employees in more than 60 countries.
Wipro is known for its innovation, collaboration, and sustainability. The company has a dedicated innovation center, called Wipro HOLMES, that leverages AI, automation, and cognitive technologies to create cutting-edge solutions for clients. The company also has a strong partnership network, having collaborated with more than 1,000 technology vendors and startups. Furthermore, the company is a leader in sustainability, having achieved carbon neutrality and zero waste to landfill status.
Some of the notable projects that Wipro has delivered include:
- Designing and deploying a cloud-based solution for Olympus that enables remote diagnosis and treatment of patients using endoscopic devices.
- Building a blockchain platform for Banco Santander that facilitates cross-border payments and settlements.
- Developing a robotic process automation solution for Nokia that automates and optimizes various business processes.
TCS: The IT Outsourcing Company with the Largest Market Cap
TCS is the largest IT outsourcing company in the world by market capitalization, with a value of over $200 billion as of April 2024. The company offers a broad spectrum of IT services, including consulting, digital, cognitive, and cloud. TCS has a global scale, with over 500,000 employees in more than 40 countries.
TCS is known for its reliability, efficiency, and profitability. The company has a track record of delivering consistent and high-quality results, having achieved the highest customer satisfaction rating among IT service providers for seven consecutive years. The company also has a lean and agile operating model, having adopted the Location Independent Agile framework that enables seamless collaboration and delivery across geographies. Moreover, the company is one of the most profitable IT companies in the world, having reported a net profit margin of 21.5% in 2023.
Some of the notable projects that TCS has delivered include:
- Creating a digital platform for Walgreens that enhances the customer experience and loyalty across online and offline channels.
- Developing a cloud-based solution for Rolls-Royce that enables predictive maintenance and optimization of aircraft engines.
- Implementing a AI-powered solution for Vodafone that improves the network performance and customer satisfaction.
HCL: The IT Outsourcing Company with the Best Employee Engagement
HCL is one of the best IT outsourcing companies in the world in terms of employee engagement, satisfaction, and retention. The company has a revenue of $11.1 billion in 2023, a 12% increase from 2022. The company provides a variety of IT services, including engineering, digital, cloud, and cybersecurity. HCL has a global reach, with over 170,000 employees in more than 50 countries.
HCL is known for its employee-centric culture, values, and practices. The company has a unique management philosophy, called Employees First, Customers Second, that empowers and motivates its employees to deliver exceptional value to its customers. The company also has a strong focus on learning and development, having established the HCL TechBee program, a work-integrated learning initiative that provides career opportunities and education to young graduates. Additionally, the company is one of the best employers in the world, having been recognized by Forbes, Fortune, and Great Place to Work.
Some of the notable projects that HCL has delivered include:
- Migrating and modernizing the IT infrastructure and applications of Volvo Cars to the cloud, enabling the automaker to improve its efficiency, scalability, and innovation.
- Designing and developing a digital platform for Manchester United that enhances the fan engagement and loyalty across multiple channels and devices.
- Creating a cybersecurity solution for Xerox that protects the company’s data and devices from cyber threats and attacks.
Capgemini: The IT Outsourcing Company with the Most Awards and Recognitions
Capgemini is one of the most awarded and recognized IT outsourcing companies in the world, having received over 200 accolades and honors in 2023. The company has a revenue of $20.3 billion in 2023, a 11% increase from 2022. The company offers a full spectrum of IT services, including consulting, digital, cloud, data, and engineering. Capgemini has a global network, with over 270,000 employees in more than 40 countries.
Capgemini is known for its excellence, innovation, and diversity. The company has a strong focus on delivering value and outcomes to its clients, having adopted the Intelligent Industry approach that leverages data, AI, and IoT to create smart solutions for various sectors. The company also has a culture of innovation, having established the Capgemini Invent, a digital innovation and transformation unit that helps clients create new products and services. Moreover, the company is a leader in diversity and inclusion, having been ranked as the No. 1 employer for women by Working Mother.
Some of the notable projects that Capgemini has delivered include:
- Developing a digital platform for McDonald’s that enables personalized and seamless ordering and delivery of food and beverages.
- Implementing a cloud-based solution for Airbus that optimizes the production and maintenance of aircrafts.
- Creating a data-driven solution for Bayer that improves the crop yield and quality for farmers.
DXC Technology: The IT Support Outsourcing Company with the Most Experience and Expertise
DXC Technology is one of the most experienced and expert IT outsourcing companies in the world, having been formed by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise in 2017. The company has a revenue of $17.4 billion in 2023, a 8% increase from 2022. The company provides a wide array of IT services, including cloud, security, analytics, and applications. DXC Technology has a global scale, with over 130,000 employees in more than 70 countries.
DXC Technology is known for its legacy, leadership, and customer loyalty. The company has a rich heritage of delivering IT solutions to some of the world’s largest and most complex organizations, such as NASA, IBM, and General Motors. The company also has a strong leadership team, led by CEO Mike Salvino, who has over 30 years of experience in the IT industry. Furthermore, the company has a loyal customer base, with more than 6,000 clients across various industries and geographies.
Some of the notable projects that DXC Technology has delivered include:
- Transforming the IT infrastructure and operations of Sabre, a leading travel technology company, to the cloud, enabling the company to reduce costs, improve performance, and enhance security.
- Developing a digital platform for BMW that connects the car manufacturer with its dealers, customers, and partners, enabling the company to offer new services and experiences.
- Building a AI-powered solution for Unilever that analyzes consumer behavior and preferences, enabling the company to create personalized and relevant marketing campaigns.
IT support outsourcing is a great way to access the best IT talent, technology, and solutions for your business needs. However, choosing the right IT support outsourcing company can be a challenging task, as there are many factors to consider and compare. To help you make an informed decision, we have listed the top 10 IT support outsourcing companies in 2024, based on their market share, growth, and performance. We hope that this blog post has given you some insights and guidance on how to select the best IT support outsourcing company for your project.
